10 Tips to Build a Solid Online Presence

January 7, 2009 · 18 comments

connections

Are you using social media to expand your network and connect with new people? Maybe you’d like to increase the opportunities for your company to interact with customers. If you’re looking for ways to build your presence or your company’s presence online, keep reading.

The idea for this post came from my new friend Arik Hanson, who I’ve been getting to know recently. Arik asked me what I’ve done to start building a broader network of contacts and relationships with some incredibly smart, amazingly talented marketing/PR/social media folks.

So here’s what I did to get immersed in social media tools and build what Arik at least thinks is the start of a decent online presence. These tips can be used for individuals like yourself or for brands like your employer. I’m not claiming they are groundbreaking, but this is what I’ve found helpful.

1. Be Human – For the love of all that’s good, be yourself. People don’t want to engage with robots. They want to connect with other humans. Toss some [appropriate] personal stuff in your interactions to complement all the professional talk. On one of my first blog posts, Chris Brogan wisely commented, “I’m still a person when I’m at work.” In other words, don’t check your personality at the door.

2. Add Value – There are lots of ways to provide value to your online connections. Share great industry news stories and funny videos. Point them to other smart people with whom you think they should connect. Have a point of view on issues or trends and let them know about it. If you work for Kraft, share a great recipe daily or links to nutrition news.

3. It’s Not About You. Seriously, it’s not about you or your personal brand. It’s about everyone else. Shine the spotlight on others. Celebrate their successes. Brag about them to your connections. Use social media networks to engage your customers in ways that make them feel like the most important people on the planet. When you are a champion for others, an interesting thing happens. Others become a champion for you.

4. Engage and Interact. If you write a blog, follow up with readers by commenting on their comments. Email those who comment and thank them for their time and insights. If you’re on a social media platform, reach out and strike up conversations with people. If you’re a business, start conversations with your customers. Ask them what you could do better. Thank them for their business.

5. Don’t Broadcast. Shannon Paul would say “don’t be THAT guy.” If you or your company sets up social media outposts to broadcast messages, you won’t have much success. Your corporate blog should NOT be chock full of posts about new products and company news. You shouldn’t set up automatic direct messages on Twitter that basically say, “hey! click my junk and subscribe to everything I’m doing!” That turns people off immediately.

6. Participate Consistently. I believe consistency is key. Let’s take Arik for example. While we started chatting through Twitter only about a month ago, I not only know his name, but I also can spell it despite its unique spelling. That’s because he takes time to participate consistently and engage me regularly. The result is that he was top-of-mind for me when I wanted to point my Twitter connections to a great new person to follow. The same holds true for employees who participate in social media for their brands. Participating consistently builds a stronger online reputation for your company and boosts your presence within social media circles.

7. Don’t Focus on A-Listers. You should learn from the A-Listers by reading their blogs and following them on Twitter or YouTube. But I didn’t and still don’t spend a lot of time or effort trying to engage them online. If we’re ever in the same room, you can bet I will introduce myself. But these folks have so many people vying for their attention that they can be spread a bit too thin. I focused on creating relationships with people who were up-and-comers. Your company may want to target the biggest mom blogs on the Web. That’s fine. But I’d recommend also targeting middle-of-the-pack and new bloggers who are creating great content. It’s easier to engage them and there’s a good chance their readership will grow if they’re producing good stuff.

8. Don’t Sweat the Numbers. Spend your time focused on the content you’re producing, not the number of blog visitors or Twitter followers you have today. By participating consistently and adding value, more people will find you and begin connecting with you. The numbers will come if you’re doing the other stuff well.

9. It’s a Small World. Remember that when you’re about to write a nasty comment or blog post or Tweet or Facebook status update. Your reputation on your blog will follow you to Twitter and wherever else you hang your online hat. Not to mention the fact that Google’s spiders will index that moment of rudeness and, with your luck, it will probably be on the first page of results from a Google search of your name. As my three-year-old daughter would say, “that’s nawt good!”

10. Experiment. When you do share links to your latest blog posts on Twitter, alternate the times of day you tweet it and note which times you received the most traffic. That may give you some insight into when the majority of your followers are online and shape what time you send future tweets on behalf of yourself or your company. Use the Questions & Answers section of LinkedIn to extend the conversation of your latest blog post and see if it drives any traffic to your blog. I love experimenting in these ways and I use what I learn for both myself and my clients.

What is missing? What have you done that’s really helped build your online presence or that of your clients? Please share them with the rest of us in the comments.

*Image by Noah Sussman.

If you enjoyed this post, please consider subscribing to my RSS feed, either by reader or by e-mail.

Add to FacebookAdd to DiggAdd to Del.icio.usAdd to StumbleuponAdd to RedditAdd to BlinklistAdd to Ma.gnoliaAdd to TechnoratiAdd to FurlAdd to Newsvine

{ 6 trackbacks }

10 Tips to Build a Solid Online Presence « PR GUY Richard Glynn
January 7, 2009 at 5:36 am
iMSISS - Experiences of MSISS at Trinity College, by David Doran » New Year’s Resolutions
January 9, 2009 at 10:08 am
günlük kayıtlar 2009-01-12 « Blogdivx
January 13, 2009 at 4:34 am
Blogabout – a few good reads « my(PR)palette
December 31, 2009 at 2:55 pm
Sunday’s Random thoughts « phillyjoetalk
June 5, 2011 at 11:58 pm
Tips For Setting Up an Online Business/Presence/Blog | Break Media Group
October 25, 2011 at 4:06 pm

{ 12 comments… read them below or add one }

1 richardglynn January 7, 2009 at 5:29 am

Hi David. Excellent post. As a PR Guy I know I’m not the only one being dragged kicking and screaming into a whole new world of dynamic communication. The internet is turning everything PR people know on it’s head. This post is a great summary. All the best. Richard

Reply

2 Rick January 7, 2009 at 11:14 am

Terrific post, some great stuff to chew on.

Reply

3 davidmullen January 7, 2009 at 12:15 pm

@richard – i agree that limiting oneself to only offline PR probably isn’t the best strategy for most clients. PR folks will have to evolve not only the way they think about where they communicate, but also how they communicate. It’s all about two-way comms on the web.

@rick – thanks for the kind words. loved your post on personal brands.

Reply

4 Nikki January 7, 2009 at 12:56 pm

Nice post, David! You completely hit the nail on the head. I find all of these valuable, but I think the most important one is to be human. No one likes a fake person in the real world, so why would anyone think for a second that it would be different in the virtual world?

Reply

5 Josh January 7, 2009 at 1:39 pm

A great read, David. There’s a lot of honesty and helpful ideas in this post.

Cheers,
Josh
@rangelie

Reply

6 Aprill January 7, 2009 at 1:52 pm

Thanks, David. We just had a Twitter community lunch here in Charlotte and were discussing a few of these very same points. You’ve validated some ideas and introduced new ones.

Reply

7 Mark January 7, 2009 at 2:09 pm

Excellent, excellent tips and a nicely written flow.

Reply

8 Arik Hanson January 7, 2009 at 2:33 pm

Thanks for the post David. Good stuff, as always. I especially like the small world comment–just like our offline lives, we need to always remember to nurture relationships and know that everything we say and do reflects on our personal “brand.” Also your last note about experimenting–personally I’m a huge “try first ask questions later” kinda guy when it comes to social media, so I can really relate to that tip.

Reply

9 Nils Holmlöv January 12, 2009 at 7:28 am

Great post. I’ve forwarded it to my mom (to explain why I post personal stuff on Facebook) and to my colleagues to help explain why this is important. You’ve saved me a ton of time today. Thanks.

Reply

10 Jodi July 14, 2009 at 10:19 pm

Excellent tips David! I’m wondering if there are companies out there that can help the socially inept to build a presence online??? I remember reading in The New York Times of a consultant specializing in just that but cannot recall the details. If you or anyone know of such a person or service I’d really like to know..Thanks alot.

Reply

11 Kumar Wani April 19, 2011 at 1:46 am

I am new on net and was just browsing to know the things for developing online communication. It’s a great post. Thank you.

Reply

12 Cody September 2, 2011 at 10:18 pm

Great blog post. I’ve been reading about establishing an online presence for a while through social media, blogs, etc and now it’s time to take action. Thanks for some good insight.

Reply

Leave a Comment

Previous post: Want Consumer Loyalty? Use These Magic Words.

Next post: The One Thing I Would Change About Marketing